Protecting you and your information
- GDPR, privacy, confidentiality and trust.
Confidence and Trust
We have been providing holidays for a number of years through recognised brands such as Holiday Tots and HomeAway (Holiday Lettings as was).
We live on-site and so are generally available to answer queries and explain how things work. At the same time we respect your privacy and want you to enjoy your holiday here on the Silver Coast.
General Data Protection Regulation
We are committed to ensuring that your privacy is protected.
For existing clients and people making enquiries we currently hold some of the following details: your name, a few details about your party, email address, telephone number, address, and where applicable bank payment details.
These details are for running the business. To date they have been used for contacting you about your holiday reservation and preferences.
Final contact will be to conclude the deposit refund process and request feedback and recommendation if appropriate. You will not be contacted beyond the end of the season of your stay.
Your information will not be used for any purpose other than above. Your information will not be passed to any 3rd parties.
Basic details will be kept for 3 years. This enables us to understand trends in our business.
You have the right to ask to see the information held about you, any request may be subject to a fee of €10, not to cover costs, rather to avoid frivolous requests. You can ask us to change any information held about you that is incorrect. You have the right to ask us to delete information held about you, which we will do save for that which there is a legal obligation to keep – for example, for business tax purposes.
If you wish to complain about how I handle your data, in the first instance please contact me, Alison Collis, who is the Data Controller at Alison Collis Coaching Lda. (owner of Casa do Castelo Verde).